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Managed
IT Services

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Reliable. Scalable. Education-Focused.

Managed IT Services for the Modern Education Enterprise

AET delivers always‑on Managed IT Services purpose‑built for K–12 and higher education. We keep your technology reliable, secure, and aligned to your mission; so your teams can focus on teaching, learning, research, and innovation. We operate as an extension of your IT organization, providing 24/7 support across infrastructure, cloud, endpoints, cybersecurity, and service management.

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​Why It Matters: The State of IT in Education

  • Education institutions face constant pressure from cyber risk and budget constraints to rising expectations for digital‑first experiences. Institutions with mature IT service models experience fewer disruptions, higher satisfaction, and stronger operational resilience.

  • Bottom line: treating IT as a strategic service and not just a support function delivers stability, agility, and confidence across the institution.

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​​​​​​​​​​​​​​​​​​​​How AET Helps You Advance to IT Maturity

AET helps institutions move from reactive operations to optimized, future‑ready IT. Using EDUCAUSE, ITIL 4, and CMMI‑aligned practices, we help you:

  • Benchmark IT maturity against peer institutions

  • Reduce service gaps and accumulated technical debt

  • Scale cloud and hybrid environments with confidence

  • Automate routine, high‑volume operational work

  • Align IT investment to institutional priorities

Representative Outcomes

  • Faster incident response and resolution

  • Measurable improvements in system uptime

  • Reallocation of IT spend toward strategic initiatives

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Driving Business Continuity Through Managed Services

Downtime is not an option in modern learning environments. AET embeds business continuity and disaster recovery into every engagement, including:

  • High‑availability infrastructure and application support

  • Cloud‑based, immutable backups with geographic redundancy

  • Cyber incident and ransomware recovery playbooks

  • Regular recovery testing and validation

  • Elastic support during peak academic periods

AET Advantage: Every client receives a custom Business Continuity framework with regular reviews and real‑time response protocols.

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Core Services We Offer - 🌐 Ideal 100% Talent Cloud MSP Model

◈ 24/7 Help Desk (Tier 1–3)

Global coverage with AI‑assisted triage, faster resolution, and real‑time SLA reporting.

◈ Network & Infrastructure Monitoring

Proactive, AI‑driven monitoring with rapid remote remediation.

◈ Cloud & Hybrid Management

Unified operations across AWS, Azure, GCP, and on‑prem environments using Infrastructure‑as‑Code.

◈ Endpoint Lifecycle Services

Zero‑touch provisioning, Device‑as‑a‑Service, and rapid recovery workflows.

◈ Cybersecurity & Compliance

24x7 SOC, SIEM, EDR, vCISO leadership, and alignment to NIST, FERPA, HIPAA, GLBA, and ISO 27001.

◈ Staff Augmentation & Virtual C‑Suite

Embedded CIO/VCIO, CISO, CTO, PMO, and senior advisory talent—scaled to institutional needs.

◈ Backup & Disaster Recovery

Immutable backups, aggressive recovery targets, and automated failover testing.

◈ Asset & Patch Management

Real‑time asset visibility, automated patching, and audit‑ready reporting.

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Leadership Value by Role

For Presidents & Chancellors

  • Institutional resilience and operational continuity

  • Reduced enterprise risk from outages and cyber incidents

  • Confidence that technology supports academic mission and growth

  • Clear accountability and executive‑level governance

For Provosts & Academic Leaders

  • Reliable digital learning and research platforms

  • Fewer instructional disruptions during critical academic periods

  • Technology aligned to teaching, learning, and faculty needs

  • Support for innovation without operational instability

For CFOs & Finance Leaders

  • Predictable, transparent IT operating costs

  • Reduced capital expense through managed and subscription models

  • Lower risk of unplanned financial impact from downtime or incidents

  • Improved return on IT investments through service maturity

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Outcomes You Can Expect

  • Reduced IT operational workload

  • True 24/7 coverage without adding internal headcount

  • Improved uptime and service reliability

  • Stronger alignment between IT and institutional goals

  • Tested business continuity aligned to academic calendars

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Why Institutions Choose AET

We don’t just keep systems running, we help institutions modernize, mature, and scale IT with confidence. AET delivers strategic Managed IT Services designed for resilience, transformation, and long‑term institutional success. Let’s build an IT foundation that fuels your mission.

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