Managed
IT Services

Reliable. Scalable. Education-Focused.

AET’s Managed IT Services provide full-spectrum support for K–12 and higher education institutions, ensuring your technology runs smoothly, securely, and strategically aligned with your mission. From 24/7 infrastructure monitoring to help desk services, endpoint management, and cybersecurity, we serve as an extension of your internal IT team - reducing risk and freeing up your staff to focus on innovation, teaching, and student success.

​

​Why It Matters: The State of IT in Education

• 63% of education IT leaders cite limited resources as the top challenge to innovation.
  Source: EDUCAUSE Top IT Issues, 2024

• Institutions with optimized IT service delivery report 28% higher student satisfaction and 36% fewer operational disruptions.
  Source: Gartner Education Sector Benchmarks, 2023

​​

​​​​​​​​​​​​​​​​​​​​How AET Helps You Advance to IT Maturity

We use industry-standard maturity models (EDUCAUSE, ITIL, and CMMI frameworks) to assess, plan, and optimize your IT operations. Through our managed services, we help institutions:

• Benchmark their current IT maturity level

• Identify service gaps and technical debt

• Implement scalable tech stack strategies

• Automate high-volume, low-value tasks

• Improve alignment between IT and institutional strategy

Case Example:
A regional university was struggling with fragmented systems and reactive support. AET deployed a Managed Services model - including 24/7 monitoring, ITIL-aligned ticketing, and staff augmentation - resulting in:

• 40% reduction in incident response time

• 99.97% system uptime within 4 months

• 25% IT budget reallocation toward strategic initiatives

​

Driving Business Continuity Through Managed Services

In today’s learning environment, unplanned downtime is not an option. AET embeds business continuity planning (BCP) and disaster recovery (DR) into every managed engagement. Our strategies include:

• High-availability infrastructure support

• Cloud-based backups and redundancy

• Cyber incident response playbooks

• Testing protocols for recovery validation

• On-demand scale-up services during peak times (e.g., enrollment, exams)

• Stat: 85% of institutions without a modern BCP take 2x longer to recover from disruptions.

  • Source: EDUCAUSE Review – Business Continuity & Resilience in Higher Ed, 2023

AET Advantage:
All Managed IT Services clients receive a custom BCP framework with annual reviews and real-time response protocols - ensuring academic and operational continuity under any circumstance.

​

Core Services We Offer - 🌐 Ideal 100% Talent Cloud MSP Mod

• ◈ 24/7 Help Desk Support (Tier 1–3)

  • Global, Follow-the-Sun Support: Multi-timezone Tier 1–3 engineers available via chat, email, and phone.

  • AI-Augmented Ticketing: Smart triage and auto-resolution for common issues using AI copilots.

  • Real-time Analytics Dashboard: Tracks response/resolution SLAs, user satisfaction, and trends.

• ◈ Network & Infrastructure Monitoring

  • Cloud-native Monitoring Tools (e.g., Datadog, Zabbix, LogicMonitor).

  • Proactive Alerting: AI/ML-based anomaly detection for early incident prevention.

  • Remote Remediation: Instant remote access and fix protocol using secure tunnels.

• ◈ Cloud & On-Premise Management

  • Unified Admin Portal: For AWS, Azure, GCP, and hybrid environments.

  • IaC (Infrastructure-as-Code): Automated provisioning, scaling, and updates.

  • Edge Device + Server Monitoring: Full-stack visibility, including legacy on-prem equipment.

• ◈ Endpoint Lifecycle Support

  • Zero-Touch Provisioning: Ship-to-desk setup for laptops/desktops using MDM (e.g., Intune, Jamf).

  • Device-as-a-Service: Hardware lifecycle managed via subscription (procurement, config, disposal).

  • Remote Wipe & Reimaging: Enterprise security and turnaround in under 24 hours.

• ◈ Cybersecurity & Compliance

  • Framework Alignment: NIST, FERPA, HIPAA, GLBA, and ISO27001 compliance workflows.

  • 24x7 SOC with SIEM: Talent cloud-based Security Operations Center powered by tools like Sentinel, Splunk.

  • EDR + Pen Testing + vCISO: Full security stack with strategic leadership, threat hunting, and response readiness.

• ◈ Staff Augmentation & Onsite/Virtual C-Suite Services

  • Virtual or Onsite Tech Leadership: CIO, CISO, CTO, CPO and PMO roles embedded remotely.

  • Advisory Brain Trust: Access to domain architects, strategy leads, and governance experts.

  • Fully Distributed Talent Bench: Elastic scale-up/down based on project lifecycle.

• ◈ Data Backup & Disaster Recovery

  • Cloud-First Backup: Immutable snapshots stored securely in geo-redundant data centers.

  • 1-Hour RTO/RPO Targets: Rapid failover to backup environments in the event of disaster.

  • Automated Testing: Regular DR drill simulations with real-time reporting.

• ◈ Asset & Patch Management

  • Real-Time Asset Discovery: Cloud-based CMDB with dynamic tracking.

  • Automated Patch Orchestration: OS and app updates scheduled and verified remotely.

  • Compliance Enforcement: Reports for SOC 2, NIST, and internal audit needs.

• ◈ Why This Model Works

  • Scalable: From a single campus to multi-site education systems.

  • Cost-Efficient: No overhead from brick-and-mortar, benefits of fractional talent.

  • Modernized: Designed for hybrid and remote-first organizations.

  • Secure: Governance, compliance, and business continuity baked into every service.

​

Outcomes You Can Expect

• 30–50% reduction in IT operational workload

• 24/7 coverage without expanding internal headcount

• Stronger alignment to institutional goals

• Increased uptime and reliability

• Documented business continuity plans aligned with academic calendars

​

Why Institutions Choose AET

We don’t just maintain systems - we modernize them. AET’s Managed IT Services are not just tactical; they’re strategic, helping your institution move from reactive support to a proactive maturity model that supports transformation, resilience, and growth.

​

Let’s build an IT foundation that fuels your mission.​​​​​